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Privacy Policy

YOUR PRIVACY

Last updated: 8 September 2026

 

This Privacy Policy explains how Dr Mark Levick (“I”, “me” or “my”) collects, uses, stores and shares personal data when you visit my website or engage me for coaching services. I am the data controller for this information. You can contact me at mark@levick.ch.

 

INFORMATION WE COLLECT FROM YOU

During visits to my website or use of my services, I may collect your name, company name, email address, telephone number, billing details, geographic location, IP address, survey responses, support queries, blog comments and social-media handles.

If you engage me for coaching, I may also collect your contact and booking details, correspondence, and brief coaching notes. If you opt in to Calendly Notetaker, I may collect recordings, transcripts, summaries and action points from online coaching sessions.

Coaching is not intended to collect patient-identifiable information, client-identifiable information, or other confidential information belonging to an employer or third party. This applies whether you work in healthcare, the NHS, a corporate setting or another professional context. Please do not disclose such information in coaching sessions, by email or through Calendly Notetaker.

My services are not directed to persons under 18, and I do not knowingly collect personal data from anyone under 18. If I become aware that a child has provided personal data, I will delete it as soon as reasonably practicable. If you are a parent or guardian and believe that a child has provided personal data without your consent, please contact me.

You may request access to, correction or deletion of your personal data by contacting me directly.

 

HOW WE USE YOUR INFORMATION

I use personal data to provide and administer my website and services, including communicating with you, responding to enquiries and support requests, managing bookings, processing payments where applicable, notifying you of relevant service updates, and improving your website experience.

If you engage me for coaching, I use your personal data to arrange and provide coaching, maintain appropriate records, and support confidential professional supervision and development. I do not use identifiable coaching information for marketing, testimonials or promotional material without your separate permission.

Marketing communications are sent only where you have requested or subscribed to them. You may opt out at any time by using the unsubscribe link or by contacting me.

I may use aggregated or anonymised information to administer and improve my website and services, produce reports and analytics, and understand user needs. Any information you choose to make publicly available, such as blog comments or testimonials, may be visible to others. If you later remove it, copies may remain in cached or archived pages, or where others have copied or saved it.

 

CALENDLY NOTETAKER AND AI-ASSISTED MEETING NOTES

Calendly Notetaker is optional. With your explicit consent, it may record an online coaching session and create a transcript, summary and action points. I use these materials only for record-keeping, quality assurance and confidential professional supervision. They are not used to make automated decisions about you. You may decline or withdraw consent to Calendly Notetaker at any time without affecting your access to coaching. If you opt out, I will use ordinary manual notes instead.

 

STORAGE, SECURITY AND RETENTION OF YOUR INFORMATION

I use appropriate technical and organisational measures to protect personal data in my possession or control against unauthorised access, loss, destruction, alteration or disclosure. Where payment details are processed, they are handled through secure payment providers and are not stored by me unless necessary for a specific lawful purpose.

I may use third-party providers to support my website and coaching services. Calendly may process or store meeting-recap information outside the UK, including in the United States. I will ensure that any international transfer is made only where appropriate safeguards are in place in accordance with applicable data-protection law.

I routinely delete Calendly recordings, transcripts, summaries and action points within one week of the relevant session. I retain ordinary coaching notes and administrative records for [insert retention period], unless a longer period is required by law or necessary to establish, exercise or defend a legal claim.

If a personal-data breach occurs, I will take appropriate steps and notify affected individuals and relevant authorities where required by applicable law.

 

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

 

SHARING YOUR INFORMATION WITH THIRD PARTIES

I do not sell personal data.

I may share personal data with service providers that support my website and coaching practice, such as scheduling, video-conferencing, IT-hosting and payment providers, but only where necessary to provide the relevant service. I require service providers to process personal data only for the purposes for which it has been shared and in accordance with applicable data-protection law.

I will not share identifiable coaching information with your employer or another third party without your permission, except where required by law or as set out in this Privacy Policy. I may use anonymised material in confidential professional supervision or training only where you cannot reasonably be identified.

 

DISCLOSURE OF YOUR INFORMATION

I may disclose personal data where required by law, regulation, court order or other legal process, or in response to a lawful request from a public authority.

I may also disclose personal data where necessary to respond to a serious risk of harm to you or others, or to address a safeguarding concern.

If my business is transferred, merged or sold, personal data may be transferred to a successor organisation where this is necessary and subject to appropriate confidentiality and data-protection safeguards.

 

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

 

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

 

DATA PROTECTION AND LAWFUL BASES FOR PROCESSING

Where UK GDPR or EU GDPR applies, you have rights and protections in relation to the processing of your personal data.

I process personal data where this is necessary to provide the website, coaching or other services you have requested, including arranging bookings and communicating with you.

I may also process personal data where this is necessary for my legitimate interests in administering my practice, maintaining appropriate records, and maintaining and developing professional standards through confidential supervision and development.

Where I rely on consent, I will use personal data only for the specific purpose for which consent has been given. I rely on explicit consent for the use of Calendly Notetaker.

 

YOUR DATA-PROTECTION RIGHTS

Where EU GDPR or UK GDPR applies, you have the following rights in relation to your personal data, subject to the conditions and limitations set out in applicable law:

  • the right to be informed about how your personal data is used;

  • the right to request access to your personal data;

  • the right to request correction of inaccurate or incomplete personal data;

  • the right to request deletion of your personal data;

  • the right to request restriction of processing;

  • the right to receive personal data you have provided in a structured, commonly used and machine-readable format, and to request its transfer to another controller where technically feasible;

  • the right to object to processing based on legitimate interests or for direct-marketing purposes; and

  • the right not to be subject to a decision based solely on automated processing, including profiling, where that decision produces legal or similarly significant effects.

Where I rely on consent, including for Calendly Notetaker, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

I do not make decisions about clients based solely on automated processing, including profiling, that produce legal or similarly significant effects.

To exercise your rights, please contact me at mark@levick.ch. I will respond without undue delay and normally within one month. I may ask for information necessary to verify your identity before acting on a request.

If you are dissatisfied with how I handle your personal data, you may lodge a complaint with the supervisory authority in the EU Member State of your habitual residence, place of work or the place of the alleged infringement. If UK GDPR applies, you may complain to the Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/

 

WITHDRAWING YOUR CONSENT

Where I rely on your consent to collect or process personal data, you may withdraw that consent at any time. To withdraw consent, please contact me at mark@levick.ch. You may also unsubscribe from marketing communications by using the unsubscribe link in a marketing email.

You may withdraw consent to Calendly Notetaker at any time. This will not affect your coaching engagement; I will use ordinary manual notes instead. Withdrawal of consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

Withdrawing consent to marketing communications will not affect the coaching or other services you receive. If I rely on consent for another optional service or feature, I will explain at the time how withdrawing consent may affect that specific service.

I may continue to process personal data after consent has been withdrawn where another lawful basis applies, including where processing is necessary to comply with a legal obligation, establish, exercise or defend a legal claim, or protect the security of my services.

 

OUR COMPLIANCE

I process personal data in accordance with applicable data-protection law, including EU GDPR and UK GDPR where they apply.

I treat personal data as confidential. It is stored securely, and access is limited to me and authorised service providers who need access to provide their services.

I collect and use personal data only where it is relevant and limited to what is necessary for the purposes for which it is processed. I retain personal data only for an appropriate period, as set out in this Privacy Policy or where a longer period is required by law.

I implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, damage, theft or disclosure. Depending on the nature of the data and the risks involved, these measures may include access controls, encryption, pseudonymisation and other appropriate security safeguards.

 

QUESTIONS OR CONCERNS

If you have questions or concerns about this Privacy Policy or the use of your personal data, please contact Dr Mark Levick at mark@levick.ch.

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